We ship all weekdays and during the holiday season, some weekends. Please allow 2-3 business days processing time before your item is shipped. After processing, all orders are sent using DHL mail 2/3 day service, with tracking. Upon purchase you will automatically receive a tracking email. Please use this to follow your package on its journey to you. JUZA Design is not responsible for any delays with DHL. JUZA Design is not responsible for lost or stolen packages. Once an item is marked as delivered via the tracking, we are no longer responsible. No expedited shipping or other shipping methods are available.
Netherlands/Belgium: 3-5 day
Rest of the world: 2/4 weeks
Yes you can. Due to being a small business our return policies are that you can return your (unused) purchase on your own shipping expenses only.
The bag exterior is made of full grain leather. The interior is made of high quality canvas, and padded within so the bag can carry out all of your valuable belongings.
We have a one year manufacturing warranty for bags. This covers straps and all other manufacturing type defects. This does not cover knicks, normal wear and tear, and other issues caused by use.
The bags are covered under a general manufacturer's warranty for 12 months after purchase. The warranty covers defects in the workmanship only. It does not cover surface material damage, abrasions, scratches, marks, or signs of abuse. Please inspect your bag upon receipt and contact JUZA Design within 14 days for cosmetic surface issues. After 14 days, it is considered owner responsibility. We reserve the right to assess issues on a case by case basis and refuse warranty at our discretion.
On leather bags, the movable pad on the shoulder strap is not covered under warranty. These are made to move back and forth and are considered a heavy use part of the bag.
Occasionally there is an "oops". If an issue arises with the bag, please send us a detailed email, complete with a photo of the offending part. We will fix/replace the bag/offer you a refund dependent on stock availability. All decisions are made upon inspection of our management team. This warranty is void after 14 days. If something happens after that time, please still email us. We want you to have the best experience possible and there may be things we can do.
We are not liable for any broken/lost equipment. Your purchase is at your own risk.
International Warranty- Due to the extreme costs of international shipping, buyer will need to pay return or exchange shipping costs.
Please email our customer service via email - email@example.com
*JUZA Design is not responsible for any damage to personal items inside the bags, resulting from use of the product. All customers use at their own risk. Purchase of item constitutes acknowledgment of this.*
Our product photographers try very hard to post photos with the color as close to real life as possible. Please keep in mind that due to the different calibrations and screen colors on your own computer colors may vary slightly when viewing.
*We try our absolute best to use only ethically sourced material.* We choose only the highest quality hand processed leather. 100% top grain genuine leather will always have variations of color, marks and signs of the animal's life. These ARE NOT signs of a used bag. We try our best to keep our batches as close as possible, but there will be some differences. We love our distressed leather. These are works of art in progress. In five years the leather surface will tell the story of your journey and become more beautiful with time. Genuine leather naturally has a musky smell that most people find pleasant. This usually will fade to a degree over a week's time out of the packaging.